Dealing With Difficult People

Dealing With Difficult People

Book - 2008
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Part of a vital series for today's manager, produced in conjunction with the Chartered Management Institute, this book delivers clear, expert advice on the most frequently asked questions about dealing with difficult people in a format designed to fit easily into a busy working life. A handy tear out card covering the most salient points allows you to carry the expertise with you wherever you go.

Independent Publishing Group
An unavoidable aspect of working life, dealing with difficult people can have a major impact on one's career and well-being. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship. Areas covered include how to define a difficult person; how to read body language and other unspoken messages; how to deal with difficult employees, colleagues, and bosses; and how to understand yourself and deal with difficult aspects of your own personality.

Publisher: London : Hodder Education, 2008
ISBN: 9780340946510
Characteristics: xii, 190 p. : ill. ; 20 cm


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