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eBook, 2012
Current format, eBook, 2012, , All copies in use.
eBook, 2012
Current format, eBook, 2012, , All copies in use. Offered in 0 more formats
Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.
Based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, this book shows you how to integrate metrics into your business, what to consider when gathering and reporting information and how to maximize the usage of metrics in order to ensure value for money from the system.
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