Random House, Inc. IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will:• Discover cost savings associated with reducing staff Improve reporting status and metrics•Build greater customer satisfaction Learn how to perform work consistently• Decrease staff stress level by stabilizing expectations•Streamline team operations•Decrease the manager’s ongoing workload PLUS! This practical reference is organized by process groups similar to the PMBOK® — providing you with applied step-by-step guidance.