Assertiveness SkillseBook - 2006
Assertiveness is a philosophy and a technique of communication. It involves getting a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present (which covers, of course, most of human experience). A good definition of assertiveness is: "Getting what you want from others without infringing upon their rights". This Assertiveness Skills booklet explores the subject of assertiveness and practically aims to test whether or not the above definition is a useful one, as well as offers a whole process to help all individuals to build ski.
Publisher: [Place of publication not identified] : Team Publications & Worldwide Center for Organizational Development, 2006, ©2004
Edition: 2nd ed
Characteristics: 1 online resource