How to Tell Anyone Anything
Breakthrough Techniques for Handling Difficult Conversations at WorkeBook - 2009
No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-b.
Publisher: New York : American Management Association, ©2009
Characteristics: 1 online resource (xvii, 217 pages) : illustrations