Virtual Reference Best Practices

Virtual Reference Best Practices

Tailoring Services to your Library

eBook - 2009
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Baker & Taylor
Outlines available virtual reference services and suggests ways to choose and launch applications to best suit the patrons of a specific library.

Book News
Kern (digital services coordinator, Central Reference Services, U. of Illinois at Urbana) writes on tools and decision-making processes that can help a library evaluate and launch virtual reference services. The logic follows from the recently published Virtual Reference Service Guidelines from the Reference and User Services Association; this guideline is also published in an appendix. Annotation ©2009 Book News, Inc., Portland, OR (

Publisher: Chicago : American Library Association, ©2009
ISBN: 9781441619129
Characteristics: 1 online resource (viii, 148 pages) : illustrations


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