Managing Challenging Clients

Managing Challenging Clients

Building Effective Relationships With Difficult Customers

Book - 2012
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McMillan Palgrave
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Publisher: Houndsmills, Basingstroke, Hampshire : Palgrave Macmillan, 2012
ISBN: 9780230238428
Characteristics: xxi, 170 p. ; 24 cm


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