Just Listen

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

Book - 2010
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American Management Association
Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: * Make a powerful and positive first impression * Listen effectively * Make even a total stranger-a potential client, perhaps-feel "felt" * Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset * Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Thomas Nelson
The first step in persuading anyone to do anything is getting them to hear you out. Drawing on the author’s experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, Just Listen shares simple but powerful techniques readers can use to really get through to people.

Baker
& Taylor

Offers listening tools and techniques to make employees, bosses, and clients more willing to agree with proposals.

Publisher: New York : American Management Association, c2010
ISBN: 9780814414033
Characteristics: xix, 234 p. ; 24 cm

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